jit365 Privacy Policy

1 Who We Are

jit365 ("we", "us", "our") operates the online casino and sports betting platform accessible at jit365.app and all associated subdomains and mobile-optimised versions thereof. For the purposes of this Privacy Policy, jit365 acts as the data controller in respect of all personal information collected from players and visitors.

This Privacy Policy applies to all individuals who visit the jit365 website, register an account, place wagers, contact our support team, or interact with the platform in any capacity. It covers data collected through the website, live chat, email, and any other communication channel operated by jit365.

Our primary audience is adult players located in Bangladesh. All services are delivered in English and all financial transactions are processed in Bangladeshi Taka (৳). If you have questions about how we handle your data, please refer to Section 12 for contact details.

2 Data We Collect

jit365 collects personal data through several channels: directly from you during registration and account management, automatically through your use of the platform, and from third-party verification and payment service providers. The categories of data we collect include:

Identity & Contact Data:

• Full legal name as it appears on your government-issued identity document;
• Date of birth (used to verify that you are 18 years of age or older);
• Mobile phone number registered in Bangladesh;
• Email address (if provided at registration or during KYC);
• Residential address (required for enhanced KYC verification).

Identity Verification Documents:

• Scanned or photographed copies of government-issued photo identity documents (National ID card, passport, or driving licence);
• Proof of address documents (utility bills, bank statements dated within three months);
• Proof of payment method ownership (screenshots confirming ownership of a bKash, Nagad, Rocket, or Upay account).

Financial Data:

• Mobile wallet account numbers (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals;
• Bank account details where bank transfer is used as a payment method;
• Transaction history including deposit amounts, withdrawal amounts, and dates;
• Wagering history and game activity records.

Technical & Usage Data:

• IP address and approximate geolocation derived from it;
• Device type, operating system, and browser version;
• Session duration, pages visited, and navigation patterns on jit365.app;
• Login timestamps and account activity logs.

Communications Data:

• Records of live chat conversations with the jit365 support team;
• Email correspondence submitted to [email protected];
• Survey responses and feedback submissions where voluntarily provided.

3 How We Use Your Data

jit365 uses the personal data collected from you for the following specific purposes:

• Account Creation & Management: To register your jit365 account, maintain your profile, and provide access to all platform features;
• Identity Verification (KYC): To verify your age, identity, and residency prior to processing withdrawal requests and in compliance with anti-money-laundering obligations;
• Transaction Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and approved local banks, and to maintain accurate financial records;
• Platform Delivery: To operate casino games, live dealer tables, slots, and sports betting markets and to record game outcomes and wager settlements;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and any other conduct that violates the jit365 Terms & Conditions;
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling and to operate deposit limits, loss limits, cooling-off periods, and self-exclusion tools as requested by you;
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Legal & Regulatory Compliance: To fulfil obligations under applicable law, respond to lawful requests from authorities, and maintain records as required by anti-money-laundering regulations;
• Service Improvement: To analyse platform usage patterns, identify technical issues, and improve the quality of games and features offered on jit365;
• Marketing Communications: To send you promotional offers, bonus notifications, and seasonal campaign information — but only where you have given explicit consent to receive such communications.

4 Legal Basis for Processing

jit365 processes your personal data on one or more of the following legal bases depending on the nature of the processing activity:

• Contractual Necessity: Processing required to perform the contract between you and jit365 — including account registration, transaction processing, and service delivery — is carried out on the basis that it is necessary to fulfil our obligations to you as a platform operator;
• Legal Obligation: Processing carried out to comply with applicable legal requirements, including KYC identity verification, anti-money-laundering checks, and the retention of financial records, is conducted on the basis of legal obligation;
• Legitimate Interests: Processing carried out for fraud prevention, security monitoring, and platform improvement is conducted on the basis of jit365's legitimate interests in operating a safe, fair, and commercially viable gaming platform, provided those interests do not override your fundamental rights;
• Consent: Processing carried out for marketing communications, personalised offers, and non-essential cookies is conducted solely on the basis of your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

jit365 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose:

• Payment Service Providers: We share necessary transaction data with mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and card networks Visa and Mastercard) solely to process deposits and withdrawals on your behalf;
• Identity Verification Partners: We may share identity document data with authorised KYC service providers to conduct automated or manual verification checks. These providers are contractually bound to process data only for verification purposes;
• Game Content Providers: Game studios and platform providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and anonymised identifiers necessary to deliver game content. These providers do not receive your full identity or financial data;
• Legal Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid court order, or an official regulatory investigation. We will endeavour to notify you of such disclosure where permitted by law;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the jit365 business, player data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections being maintained.

All third-party service providers with whom jit365 shares personal data are required to maintain adequate security measures and process data strictly in accordance with jit365's instructions and applicable data protection principles.

6 Cookies & Tracking Technologies

jit365 uses cookies and similar tracking technologies to operate the platform, remember your session, and analyse how the site is used. The categories of cookies deployed on jit365.app are as follows:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your account preferences, and ensure that security features operate correctly. These cookies cannot be disabled without impairing core platform functionality;
• Analytics Cookies: These cookies collect anonymised information about how visitors navigate jit365.app, including pages visited, time spent, and navigation paths. This data is used to improve the platform's structure and content;
• Functional Cookies: These cookies remember your language preference, display settings, and last-visited game categories so that your experience is consistent across sessions;
• Marketing Cookies: Where you have provided consent, these cookies may be used to tailor promotional content and offers displayed to you on the platform based on your activity and preferences.

You may manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the jit365 platform. For full details on the cookies currently active on jit365.app, please contact our support team.

7 Data Retention

jit365 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, subject to the following retention guidelines:

• Active Accounts: All personal data associated with an active jit365 account is retained for the duration of the account relationship;
• Closed Accounts: Following account closure, identity, financial, and transaction records are retained for a minimum of five years from the date of closure to comply with anti-money-laundering record-keeping obligations;
• Support & Communications Records: Live chat logs and email correspondence are retained for a minimum of two years from the date of the interaction;
• Self-Exclusion Records: Where a player has activated self-exclusion, their exclusion status is retained indefinitely to prevent re-registration during the exclusion period;
• Technical Logs: Server logs and IP address records are retained for a maximum of 12 months unless required for ongoing fraud investigation or legal proceedings.

After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

8 Your Rights

As a jit365 player, you hold the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and your registered account username.

Right to Access: You may request a copy of all personal data jit365 holds about you. We will provide this within 30 days of a verified request.

Right to Rectification: If any personal data held by jit365 is inaccurate or incomplete, you may request that it be corrected. Corrections to identity data may require supporting documentation.

Right to Erasure: You may request the deletion of your personal data. Please note that this right is subject to legal retention obligations — we may be required to retain certain records for a minimum period regardless of an erasure request.

Right to Object: You may object to processing carried out on the basis of legitimate interests or for direct marketing purposes. Marketing opt-outs are actioned within 48 hours.

Right to Restriction: In certain circumstances you may request that processing of your data be temporarily suspended while a query or dispute is resolved.

Right to Portability: You may request a structured, machine-readable export of the personal data you provided to jit365 for the purpose of transferring it to another service provider.

9 Security Measures

jit365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• Transport Encryption: All data transmitted between your browser or app and jit365.app is protected by 256-bit SSL/TLS encryption, preventing interception in transit;
• Password Security: Account passwords are stored using industry-standard one-way cryptographic hashing algorithms. jit365 staff cannot read or retrieve your password in plain text under any circumstances;
• Access Controls: Access to player data within jit365's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged, monitored, and subject to periodic audit;
• Infrastructure Security: jit365's servers and databases are hosted in secured data centres with physical access controls, network firewalls, intrusion detection systems, and regular vulnerability assessments;
• Incident Response: jit365 maintains a data breach response procedure. In the event of a security incident that poses a material risk to your personal data, affected players will be notified in accordance with applicable legal requirements.

While jit365 takes all reasonable precautions to secure your personal data, no internet transmission or electronic storage system is entirely immune to risk. You are encouraged to use a strong, unique password for your jit365 account and to enable any available two-factor authentication features.

10 Children's Privacy

The jit365 platform is strictly intended for adults aged 18 years and above. jit365 does not knowingly collect, process, or store personal data from any individual under the age of 18. Age verification is conducted as part of the registration and KYC process to enforce this restriction.

If jit365 discovers or is notified that personal data has been collected from a person under the age of 18, the associated account will be suspended immediately, all funds will be held pending investigation, and the personal data of the minor will be deleted as soon as practicable and in any event within 30 days of the discovery.

If you have reason to believe that a minor has registered or is using a jit365 account, please contact our support team immediately at [email protected] so that we can take appropriate action without delay.

11 Updates to This Privacy Policy

jit365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the features and services offered on the platform. When material changes are made, we will post a prominent notice on the jit365 platform prior to the changes taking effect.

The effective date at the top of this document reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how jit365 is protecting your personal data. Continued use of the platform following the publication of any amendment constitutes your acknowledgement of the updated policy.

Last Updated: 1 January 2026. This document supersedes all previous versions of the jit365 Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jit365 handles your personal data, please reach out to our team through the following channels:

• Email: [email protected] — please use the subject line "Privacy Enquiry" and include your registered username;
• Live Chat: Available 24/7 through the jit365 platform — the fastest channel for urgent privacy-related requests;
• WhatsApp: +880 1700 000000 — available during standard business hours (Bangladesh Standard Time, UTC+6).

Data rights requests (access, rectification, erasure, portability, restriction, and objection) should be submitted via email to [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and provide a full response within 30 days. In complex cases, the response period may be extended by a further 30 days, of which we will notify you in advance.